Shipping and Returns

Delivery and shipping 


Austria 1-3 working days
EU 3-7 working days
International 7 + working days

Delivery times are provided as guidelines only.

You can also pick up your order at our store in Vienna.


Shipping costs

Austria - GLS standard shipping € 4.00

Germany - GLS standard shipping € 10.45

European Union  - GLS standard shipping € 12.30 - € 22.00 depending on country

International - Fedex Express Saver € 35.00

These fees will be added at checkout.




Items purchased on are eligible for return or exchange within 14 days of delivery. Please inform us via a short note to

All items must be unworn in their original condition, with all original tags and packaging intact. All shoes must be tried on a carpeted surface until you have decided to keep them. 

We reserve the right to reject any returned items that do not meet the above requirements. If your return is rejected, you will be notified via email.

You will get a full refund of the goods, but shipping costs will not be refunded.


Taxes and duties in the European Union


All countries within the European Union are shipped on DDP (Delivery Duty Paid) basis, meaning that taxes and duties are included in the final price.

Taxes and Duties International (USA, UK, Switzerland...)


Import taxes will be added according to your country’s tax rate at customs. The tax rate of the shipping destination will be due at customs when the purchase enters your country. The customer is liable to cover any applying import taxes.


Returns from International (USA, UK, Switzerland...)


Please make sure to fill out the custom declaration for "return goods" and state the value of the item you are returning. Due to new EU regulations the waybill (postal receipt) needs to be attached to the outside of the parcel, otherwise extra charges may apply.




Please notify us via if you want to exchange for another size. The item has to be returned within 14 days of initial delivery. We will cover shipping costs for one exchange your way. 


If you are unsure of your size, we are happy to advise you via email or phone before you place an order. This saves time and shipping costs.